January 5, 2016 – Thank you for visiting my website! Due to the immense growth and success of my newest wellness spa, (A to Zen Massage in Greensboro, NC), I am currently only providing coaching and consulting via On-Site Business Reviews & Consultations on a half and full day basis. (See details and prices below.) Any current business and marketing coaching clients with existing packages or credits for sessions will be honored through June 1, 2016.
I am also available for paid speaking, teaching and writing opportunities. Please contact me directly with details (date, location, topic, audience, etc.) to determine availability.
In the coming weeks, I also plan to add occasional Virtual VIP Coaching Days. These will be focused one-day online sessions for small groups that will cover specific topics such Getting New Clients, Rebooking & Retention, Events & Promotions and others that are relevant to my students, readers and coaching clients. Details will be posted here soon.
In the meantime, if you need immediate help marketing your business, please consider purchasing my book Free & Easy Ways to Promote Your Massage, Spa & Wellness Business here or on Amazon. It’s easy to read and has quick, affordable ideas to help you grow your business and profits fast.
Thank you for visiting my site and your interest in working with me as a coach. I wish you much success in all you do!
With love –
On-Site Business Review & Consultation
Get an educated review of your staff, procedures, marketing, and/or business operations along with concrete suggestions for improvement in any areas of concern through this custom service. We can rate and interview individual staff members or departments as well as the business as a whole including a your service menu, marketing materials and web site depending on your priorities.
This service works quite well with an on-site customer service, client retention or retail sales training so that “lost opportunities” can be examined and shared with your team. However, it can also be done on its own as a stand alone service.
Note: Prices below include travel fees to include flight, hotel, meals and additional expenses up to $750. Locations within 2 hours driving distance of Felicia’s current location may be eligible to take up to $450 off the total cost. Additional (sequential) days available at a reduced rate.
Touch Points “Secret Shop” Evaluation (Add-On to Onsite Review & Consultation)
This unannounced and undercover visit to your business gives a client’s eye-view from phones to follow-up – and will shed light on which of up to 80 “touch points” are positive as well as what needs improvement. Highlights and pitfalls before, during and after up to three (3) services will be noted so that your team can do more of what’s working and polish the rough spots where clients are getting snagged.
Touch Points “Secret Shop” Evaluations available a la carte in some situations for $350 plus travel and cost of services scheduled. If over three services are reviewed, add $50 per service plus the price of the services.
Please click here to schedule an Initial Consultation Session with Felicia to determine if an On-Site Business Review & Consultation and/or Touch Points Evaluation is a feasible option for your business. The cost is $75 and will be refunded or applied to your purchase if you schedule an On-Site Business Review & Consultation and/or Touch Points Evaluation. Availability and scheduling options for on-site services will vary depending on your location, needs and Felicia’s schedule.